I went yesterday with a phone that wouldn't turn on. They advised me there was nothing they could do and informed me that it was covered under Apple warranty for another month. I drove all the way to the Apple Store today and wasted hours and found out that I don't have apple care because the warranty was expired. So I went to the AMAZING Coon Rapids location where they informed me that I had insurance and could just pay the deductible and file a claim.
Several times I have seen where folks walk in and the staff will not acknowledge them let alone look at them, and have seen several folks walk out the door. Happened to me today. I walked in looking for a screen protector on the $850.00 S8 i just bought from them a few months back. They did not look at me nor noticed I was there. I picked my item out and brought it to the front. stood there for 30 minutes. nobody said anything to me nor looked at me. I walked out. I realize people in front of me deserve top notch service, but at least acknowledge a customer walking in the door!
I am leaving for California in 2 days on a business trip. I could have done the claim and had the phone guaranteed in my hand before I leave if the man in Monticello would have told me I had insurance and that it was an option. He was very uninformed and didn't take the time to think of another response when he couldn't do a hard reset on my phone. I will never go back to that store again.
Johnelle helped my husband and I throughout the whole process of upgrading our phones. From the moment we walked in to leaving, it was amazing customer service!
This store has always had awesome employees that have been super helpful with my family and I.
Loved this place. Such great staff and they really knew their stuff! A++
Super helpful staff. Wait times can be long at certain times of the day, so plan for about an hour visit.
At T Authorized Retailer is a US Electronics Store based in Monticello, Minnesota. At T Authorized Retailer is located at 1336 7th St E, Monticello, MN 55362, USA.
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